Return Policy

All items must be accompanied by a valid receipt
 
Return Period
• 3 days for serialized product subject to a 10% restocking fee
• 7 days for accessories
 

Merchandise must be in like new condition and in complete original packaging
 
Non-Returnable Items
• Reeds (unless sealed in original box)
• Opened Software, DVDs and CDs
• Recorders, Tin Whistles, Jaw Harps, Nose Flutes, Harmonicas, In Ear         (Items not able to be fully sanitized)
• Clearance Items, Red Tag Items, and Consignments Sales
• Gift Cards
• Repair Parts, Drum Heads or other items that have been installed
• Shipping
 

Cancelled Special Orders and Layaway are subject to a 20% restocking fee
 
Refunds will be given in the form of original payment or store credit
• Cash refunds over $50.00 will be in the form of a company check mailed to the customer's address

• Payments by check will be refunded in the form of a company check 14 days after the original purchase mailed to the customer's home address
 

Warranties limited to those of the manufacturer
 
Gift purchases made from November 20th to December 24th will be accepted until January 6th

 
Summerhays Music Center of Orem reserves the right to deny the return of any item for any reason

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